Service

Who We Are On Service

Retailers :
As one retailer, perhaps you getting less and less margins from your original cooperated distributors. So you plan to import electric bikes from china by yourself. While you worry your orders will be neglectful because of small order quantity.
What iVelo Will Do :
1. Our factory is flexible to adjust our production plans, small orders’ assembly can be arranged together with batch orders to shorten delivery time;
2. Strict quality control standards are adapted to small orders;
3. Some freight companies cooperated, help you find the most economical and convenient transport, to save the import cost for you greatfully ;
Founder :
If you are the newer to import from China, perhpas not familar with procurement and import process;
What iVelo Will Do :
Every customer is assigned one trade manager, they will guide you how to finish the import process; Every questions will be handled seriously;
We have many different bike models for sale, trade manager will provide professional suggestions for you to let your products be more suitable for local markets
Wholesalers :
Perhaps your original cooperated supplier can't meet with your demands well, or they wouldn't help you solve the after-sales problems efficiently and timely; So you plan to look for new suppliers to find different possibilities.
What iVelo Will Do :
1. We have professional technicial dept, completed supplier system, can well support OEM/ODM service. New sample bike can be customized as requested.
2. Many inspections conducted during whole production process, Pre-production Inspection - Assembly Inspection - Mechanical Test- Electric Parts Test- Assembled Bike Driving Test- Package Inspection. So bike quality is well guaranteed.
3. Trade manager will follow up all the after-sales problems by themselves and support technical supports, it will be more effectively and efficiently to solve problems for customers.
Brand Owners
If you're a brand owner looking to enhance your brand presence;
What iVelo Will Do :
1. We offer white-label products without branding requirements on order quantities, allowing you to add your own brand labels.
2. We provide customized brand designs such as frame colors, packaging, and more.
3. If you're looking to have an exclusive branded product, we can assist in optimizing the design and handling mass production for you.

Other services we can offer

OEM/ODM Customization
We have one professional development team, can supply the complete solution rapidly and efficiently based one customers’ requirements. Including frame structure design, electric parts test and mechanical parts matching, etc.
One To One For After-sales Service
Every customer is assigned one trade manager, supply the effective reply within 3hours no matter order discussion or after-sales problems. Trade manager will follow up all the after-sales problems by themselves and support technical supports, it will be more effectively and efficiently to solve problems for customers.
High standard Quality Control
Specialized Machinery Equipments such as Bike Road Riding Simulation Test, Battery Capacity Test, Motor Power Test, Charger Voltage Test, Salt Spray Chamber, well-guaranteed for the kits' quality; Many inspections conducted during whole production process: Pre-production Inspection - Assembly Inspection - Mechanical Test- Electric Parts Test- Assembled Bike Driving Test- Package Inspection.
Short Lead Time
Two Assembly Lines + Experienced Employee + Specialized Machinery Equipments + Comprehensive Supplier System + Perfect Departmental CooperationCan short the lead time to be within 30days.
Valid Certificate
To guarantee our electric bikes can enter into most countries successfully, we had applied EN15194 certificate.
Visualized Production
Video conferencing can be carried out during the production process, so that customers can more intuitively know about the production site conditions of their orders.
Good Warranty Policies
All batch orders we will supply 1% free spare parts for future after-sales service.
Supply Chain Management
We can act as your subsidiary in China, assisting in managing your supply chain. We can help procure other items for you, enhancing operational efficiency and optimizing costs.
Discounted price for samples
For customers placing their initial sample orders, we offer highly competitive sample discount prices

Who We Are On Service

Retailers :

As one retailer, perhaps you getting less and less margins from your original cooperated distributors. So you plan to import electric bikes from china by yourself. While you worry your orders will be neglectful because of small order quantity.

What iVelo Will Do :

1. Our factory is flexible to adjust our production plans, small orders’ assembly can be arranged together with batch orders to shorten delivery time;

2. Strict quality control standards are adapted to small orders;

3. Some freight companies cooperated, help you find the most economical and convenient transport, to save the import cost for you greatfully ;

Founder :

If you are the newer to import from China, perhpas not familar with procurement and import process;

What iVelo Will Do :

Every customer is assigned one trade manager, they will guide you how to finish the import process; Every questions will be handled seriously;

We have many different bike models for sale, trade manager will provide professional suggestions for you to let your products be more suitable for local markets

Wholesalers :

Perhaps your original cooperated supplier can't meet with your demands well, or they wouldn't help you solve the after-sales problems efficiently and timely; So you plan to look for new suppliers to find different possibilities.

What iVelo Will Do :

1. We have professional technicial dept, completed supplier system, can well support OEM/ODM service. New sample bike can be customized as requested.

2. Many inspections conducted during whole production process, Pre-production Inspection - Assembly Inspection - Mechanical Test- Electric Parts Test- Assembled Bike Driving Test- Package Inspection. So bike quality is well guaranteed.

3. Trade manager will follow up all the after-sales problems by themselves and support technical supports, it will be more effectively and efficiently to solve problems for customers.

Brand Owners

If you're a brand owner looking to enhance your brand presence;

What iVelo Will Do :

1. We offer white-label products without branding requirements on order quantities, allowing you to add your own brand labels.

2. We provide customized brand designs such as frame colors, packaging, and more.

3. If you're looking to have an exclusive branded product, we can assist in optimizing the design and handling mass production for you.

Other services we can offer

OEM/ODM Customization

We have one professional development team, can supply the complete solution rapidly and efficiently based one customers’ requirements. Including frame structure design, electric parts test and mechanical parts matching, etc.

One To One For After-sales Service

High standard Quality Control

Short Lead Time

Two Assembly Lines + Experienced Employee + Specialized Machinery Equipments + Comprehensive Supplier System + Perfect Departmental CooperationCan short the lead time to be within 30days.

Valid Certificate

To guarantee our electric bikes can enter into most countries successfully, we had applied EN15194 certificate.

Visualized Production

Video conferencing can be carried out during the production process, so that customers can more intuitively know about the production site conditions of their orders.

Good Warranty Policies

All batch orders we will supply 1% free spare parts for future after-sales service.

Supply Chain Management

We can act as your subsidiary in China, assisting in managing your supply chain. We can help procure other items for you, enhancing operational efficiency and optimizing costs.

Discounted price for samples

For customers placing their initial sample orders, we offer highly competitive sample discount prices